TERMS AND CONDITIONS
These terms and conditions (the “Terms and Conditions”) govern the use of www.meresupplies.co.uk (the “Site”). This Site is owned and operated by MERE Supplies Ltd.. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of MERE Supplies Ltd. and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
- First Aid Kits; and
- First Aid Supplies.
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
- We accept the following payment methods on our Site:
- Credit Card & Debit Card
- PayPal
- Direct bank transfer
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery.
By placing an order with MERE Supplies Ltd., herein referred to as “the Company,” you agree to the following terms and conditions regarding shipping services:
- Shipping Providers: MERE Supplies utilises the services of multiple shipping providers, including but not limited to FedEx and Royal Mail, to fulfill orders.
- Shipping Timeframe: We aim to dispatch all orders within 24 hours of receiving payment, excluding weekends and public holidays. However, please note that this timeframe is an estimate and may vary based on factors such as product availability and order volume.
- Shipping Preferences: While we endeavor to accommodate customers’ shipping preferences, MERE Supplies reserves the right to override the chosen shipping method if the actual shipping cost exceeds the amount paid by the customer. In such cases, we will opt for the most economical shipping option available.
- Cost Adjustment: If the shipping cost exceeds the amount paid by the customer, MERE Supplies may contact the customer to discuss options for upgrading the shipping method or covering the additional cost. Alternatively, we may proceed to ship the order using the most appropriate shipping option available within the paid amount.
- International Shipping: For international orders, additional shipping charges, customs duties, taxes, and other fees may apply. These charges are the responsibility of the customer and may vary depending on the destination country’s regulations and import policies. By placing an international order, you agree to comply with all applicable customs and import laws.
- Communication: In the event of any discrepancies or changes to the chosen shipping method, MERE Supplies will make reasonable efforts to communicate with the customer via the contact information provided during the ordering process. It is the customer’s responsibility to ensure that their contact information is accurate and up to date.
- Shipping Charges: Shipping charges for international orders are calculated based on various factors, including the destination, weight, and dimensions of the package, as well as any applicable customs duties and taxes. The customer is responsible for reviewing and accepting the shipping charges at the time of checkout.
- Delivery Times: Delivery times for international orders may vary significantly depending on the destination country, customs clearance processes, and other external factors beyond our control. While we strive to provide accurate delivery estimates, MERE Supplies cannot guarantee specific delivery dates for international shipments.
- Shipping Restrictions: MERE Supplies may impose shipping restrictions on certain products or destinations due to legal or logistical reasons. It is the customer’s responsibility to ensure compliance with any applicable regulations or restrictions regarding the shipment of goods to their country.
- Liability: MERE Supplies shall not be liable for any delays, damages, or losses incurred during the international shipping process, except to the extent caused by our negligence or willful misconduct.
- Changes to Terms and Conditions: MERE Supplies reserves the right to update or modify these terms and conditions for shipping services at any time. Any changes will be effective immediately upon posting on our website or notifying customers through other appropriate channels.
By placing an order with MERE Supplies Ltd. and agreeing to these terms and conditions, you acknowledge that you have read, understood, and agreed to abide by the shipping policies outlined herein.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:
- Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at enquiries@meresupplies.co.uk or by post at MERE Supplies Ltd. The Boat House, Park View House, Congleton, Cheshire, CW12 1DT. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.
The right to cancel does not apply to:
- Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;
Custom or personalised goods; - Goods that will deteriorate or expire rapidly;
- Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market that we cannot control
- Newspapers, magazines, or periodicals, except for subscriptions to such publications.Effects of CancellationIf you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability.
MERE Supplies Ltd. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless MERE Supplies Ltd. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Marketing
By engaging with MERE Supplies Ltd., herein referred to as “the Company,” you agree to the following terms and conditions regarding the receipt of marketing communications through various channels, including but not limited to social media, phone calls, emails, and any other means of advertisement:
- Consent to Receive Marketing Communications: By providing your contact information or engaging with the Company through any platform, you consent to receive marketing communications from MERE Supplies Ltd. These communications may include promotional offers, product updates, event invitations, and other relevant information.
- Opting Out of Marketing Communications: We respect your preferences and provide you with the option to unsubscribe from our marketing communications at any time. You can easily opt out by following the instructions provided in our emails or by contacting our customer support team. Upon receiving your request, we will promptly remove you from our marketing distribution list.
- Frequency of Communications: The frequency of marketing communications may vary based on promotional activities, product launches, and other relevant factors. While we strive to ensure that our communications are valuable and relevant to you, you have the option to adjust the frequency or opt out entirely as per your preferences.
- Data Privacy and Security: We are committed to protecting your privacy and safeguarding your personal information. Any data collected for marketing purposes will be handled in accordance with our Privacy Policy. We do not share your information with third parties for marketing purposes without your explicit consent.
- Accuracy and Transparency: We strive to ensure that our marketing communications are accurate, transparent, and compliant with applicable laws and regulations. If you have any concerns about the content or accuracy of our communications, please contact us immediately.
- Changes to Terms and Conditions: MERE Supplies Ltd. reserves the right to update or modify these terms and conditions for marketing communications at any time. Any changes will be effective immediately upon posting on our website or notifying you through other appropriate channels.
- Contact Information: If you have any questions, concerns, or requests regarding our marketing communications or these terms and conditions, please contact us at enquiries@meresupplies.co.uk or by phone at 01260 545342.
By continuing to engage with MERE Supplies Ltd. and receiving our marketing communications, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
01260 545342
enquiries@meresupplies.co.uk
MERE Supplies Ltd. The Boat House, Park View House, Congleton, Cheshire, CW12 1DT
Effective Date: 1st January 2021